If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours! - support@wrghome.com.
To access your past order history with WRGHome, you must log into your account HERE. If you're uncertain about having an account, select "Forgot Password," and if your account exists in our system, you'll receive a password reset email.
Keep in mind that these emails might end up in the spam folder, so check there if it's not in your main inbox. If you don't have an account, our Customer Support team is ready to help! You can reach out to them via chat or email for assistance.
After your order has been assigned a tracking number, usually within 24-48 hours of placing it, you can track your order by clicking here and providing your email address and order number. Please be aware that due to high carrier demand, it might take 5-8 days for the carrier's movements to be visible in your tracking information once your order has been picked up.
If you encounter any problems, don't hesitate to email us at support@wrghome.com. We're here to assist you!
We offer the most precise estimated delivery dates for your location on our product pages. Generally, in-stock items are picked up by our shipping carrier within 2 business days. You'll receive an email with your tracking information once your order is shipped.
For backordered items, the most accurate estimated in-stock date is also provided on the product page. These dates may change due to unforeseen circumstances and delays. Please keep in mind that, due to high carrier demand, it could take 5-8 days for the carrier's movements to appear in your tracking information after your order has been picked up. You can monitor your shipment's progress here.
After placing your order, we regretfully cannot modify the items purchased. However, if you wish to add items to your existing order, feel free to place an additional order with free shipping!
If you need to remove an item from an existing order, promptly contact our Customer Support team at support@wrghome.com. They will try to cancel your order, allowing you to place a new one with the correct items.
We strive to process orders promptly to offer our customers the best service. While we cannot guarantee address changes can be made, we will do our best to accommodate your request. Please contact us at support@wrghome.com.
Unfortunately due to our fast order processing speeds, we are unable to guarantee the cancellation of any order after placement. We encourage you to call our Customer Support team as quickly as possible for a cancellation request after order placement.
We will do everything we can to take care of this for you; however, in the event we are unable to fulfill your request, you may start your return here after your order has been delivered.
After your order has been placed, we cannot delay the shipment of any portion of it.
Instead, we recommend waiting to place your order until you are prepared to begin decorating your space!
In order to deliver your items as swiftly as possible, you might not receive all the items in your order simultaneously. If your order is shipped in separate packages, you will receive tracking information for each shipment.
For the most up-to-date information about your order, please visit our order tracking page and provide your email address and order number.
WRGHome now provides expedited shipping options for customers in the contiguous United States who need their orders a little quicker! Pricing The cost is determined by the product(s) purchased and the destination of the package. You can find the prices for our two expedited shipping options in your cart once your item(s) have been added. WRGHome continues to offer free ground shipping for all customers who don't require expedited shipping! Shipping Cut-Off Expedited orders must be placed before noon EST.
Please note that we don't offer delivery on Saturdays and Sundays. Order by, Get by: Sunday: Arrives: Wednesday (two business days) Arrives: Tuesday (one business day) Monday: Arrives: Wednesday (two business days) Arrives: Tuesday (one business day) Tuesday: Arrives: Thursday (two business days) Arrives: Wednesday (one business day) Wednesday: Arrives: Friday (two business days) Arrives: Thursday (one business day) Thursday: Arrives: Monday (two business days) Arrives: Friday (one business day) Friday: Arrives: Tuesday (two business days) Arrives: Monday (one business day) Saturday: Arrives: Wednesday (two business days) Arrives: Tuesday (one business day)
WRGHome ships only within the United State !
Regrettably, our shipping couriers are unable to deliver to APO/FPO addresses and PO Boxes. We apologize for any inconvenience this may cause.
Customers are responsible for taxes.
We primarily use FedEx Ground for shipping. However, oversized items that are too large or heavy for ground shipping will be sent via one of the following carriers: UPS Freight, XPO Logistics, or R + L Freight.
When your items are shipped, a bill of lading or PRO number will be provided. To track a UPS Freight shipment, click HERE. To track an R + L Carriers shipment, click HERE. The Freight carrier will contact you to schedule a delivery appointment. Items will be delivered to the curbside of the address. Upon delivery, please inspect your order carefully to ensure the merchandise is in good condition. If the packaging displays visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you believe the merchandise is damaged beyond repair, please refuse delivery and contact WRGHome Customer Support as soon as possible to report the damage.
At WRGHome, shipping is always FREE to the United States !
Just like orders for in-stock items, once your pre-ordered or back-ordered item has shipped, you will receive an email from us with your item's tracking number. As soon as you have the tracking number, you can periodically check back HERE for delivery updates!
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If your order was delivered within the contiguous United States, you can return your item(s) within 30 days of delivery and receive a refund, minus return fees, to the original form of payment. Please allow 5-10 business days for your return to be processed and refunded once it reaches our warehouse.
Keep in mind that it may take your bank or credit card provider 5-7 business days to reflect the refund on your statement. All returns must be received in the same condition in which they were delivered. We currently do not accept returns from Canada and apologize for any inconvenience this may cause. To initiate your return, click HERE.
Please note that we don't offer delivery on Saturdays and Sundays. Order by, Get by: Sunday: Arrives: Wednesday (two business days) Arrives: Tuesday (one business day) Monday: Arrives: Wednesday (two business days) Arrives: Tuesday (one business day) Tuesday: Arrives: Thursday (two business days) Arrives: Wednesday (one business day) Wednesday: Arrives: Friday (two business days) Arrives: Thursday (one business day) Thursday: Arrives: Monday (two business days) Arrives: Friday (one business day) Friday: Arrives: Tuesday (two business days) Arrives: Monday (one business day) Saturday: Arrives: Wednesday (two business days) Arrives: Tuesday (one business day)
Please note that the following returns process applies only to orders shipped within the contiguous United States. We currently do not offer returns for orders shipped to Canada. Yes, it is essential to properly wrap your rug return so that FedEx can ship it back to our processing center.
Here are a few tips from our customers on materials you can use to wrap your rug return: The original wrapper it came in (if you never took your rug out of the packaging, do not repackage!) A clear shower liner Plastic paint drop cloths Other heavy-duty plastic. Please remember to cover or remove all old shipping labels if using the original wrapping.
For all orders delivered within the contiguous United States, please allow 24-48 hours after your order has been delivered before processing your return on our Easy Returns page. Unfortunately, we are currently unable to accept returns for orders shipped to Canada.
We're sorry that you weren't satisfied with your order, but we aim to make your return process as smooth as possible! To begin your return, click HERE! On the return request page: 1.) Click on the item you'd like to return.
Note: You can only process one item at a time. If you have multiple items to return, you'll need to go through the return process for each item!
2.) Choose a reason that best describes your return. We want to know why you're returning so we can better serve you in the future!
3.) Click "Submit." That's it!
Regrettably, we do not have a provision for exchanging items currently. You can opt to return the item and then purchase the desired item separately. You may begin the return process by clicking on the link provided HERE.
The customer is responsible for paying the return shipping fees. The return shipping cost will be automatically calculated and presented to you when you initiate the return process, and it will be subtracted from the refund amount. You may commence the return process and obtain a return label without any complications by clicking on the link provided HERE.
After initiating your return on our Easy Returns Page, follow the below instructions:
1.) Obtain and print the label: FedEx will send you a link to your return label, which you can print using your preferred method. Unfortunately, we cannot print return labels on behalf of our customers.
2.) Re-wrap your item securely: FedEx does not accept loose or unpackaged items, so please wrap your item(s) securely, either using the original packaging or an equally secure plastic wrap.
3.) Label your return: You can label your return in one of two ways: a. Put the label in a FedEx Shipping Pouch (available at your FedEx drop-off location) and attach the pouch to your return. b. Use clear plastic shipping tape to stick the folded label directly onto your wrapped item. Ensure that the entire label is covered with tape for security.
4.) Verify that no other tracking labels are attached to your package: Other labels can cause confusion for FedEx. To ensure your package arrives at the correct destination, keep only one label on it. You can cross out the old label or cover it with the new one.
5.) Drop off your package: You can do this at any FedEx Office, FedEx Ship Center, FedEx Alliances (Office Depot or OfficeMax), or a FedEx Authorized Shipping Outlet nearby. That's the entire process.
If you have any queries or concerns, please feel free to email us at support@wrghome.com.
We are sorry to inform you that currently, we do not provide a pick-up service for returns. Nonetheless, if you need any special arrangements, please contact our Customer Support team at support@wrghome.com, and we will make every effort to help you.
We are pleased to assist you. Please follow these steps: go to this link, click on the orange button labeled "Find My Location," and then enter your zip code. You will then receive a list of nearby locations where you can return your WRGHome product.
We sincerely apologize for the inconvenience caused by your order. We are eager to resolve this issue for you as soon as possible. If you received damaged item(s) or the incorrect item(s), kindly contact our Customer Support team via email or chat and provide your order number, the name of the affected item(s), a picture of the tag (if available), and one or two images of the issue. We will do our utmost to respond promptly and address the problem.
There are two ways to write a product review for WRGHome products, and one of them qualifies you for a WRGHome gift card! The first way is to use the review email that we will send you about three weeks after your purchase. By submitting a product review through that email, you will receive a $10.00 WRGHome gift card.
The second way is to visit wrghome.com, navigate to the product page for the item you want to review, scroll down to the middle of the page, and click on "read reviews" and then "write a review." Write an honest and comprehensive review reflecting your experience with your new WRGHome product
Absolutely! We strongly recommend the use of non-slip rug pads for all of our WRGHome rugs. There are several advantages to using a rug pad, whether you have a hard surface like wood, tile, or concrete, or a soft surface like carpet. Using a rug pad will allow you to: Keep your rug firmly in place, preventing it from slipping or sliding around.
Add an extra layer of cushioning, which can be especially beneficial under close pile rugs. Minimize friction on the surface of the rug, which can help reduce shedding, particularly in wool pile rugs. We offer a range of rug pads to suit your needs, which you can view on our website.
We strive to display the most accurate color depictions of our products in the images we provide. However, as many of our items are handmade and crafted by local artisans, colors and patterns may differ slightly. It is also important to note that in some cases, patterns may vary according to the size of the item.
This is due to the nature of the manufacturing process and is not indicative of a defect or flaw in the product. We do our best to provide as much information as possible about each item, including detailed descriptions and photos, so that you can make an informed decision when making a purchase from WRGHome.
We apologize for the inconvenience caused by the item being out of stock at WRGHome. However, we have added an "Email Me When in Stock" option so that you can receive an email notification as soon as the item becomes available for purchase. Please provide us with your email address, and we will inform you when the item is back in stock.
It is important to note that we cannot reserve the item for you once it becomes available. We encourage you to place an order promptly once you receive the notification to avoid further stockouts, particularly for our most in-demand products.
It is completely normal for rug pads to require trimming to fit perfectly under your area rug. Here are the steps we recommend to get the perfect trim: Choose the perfect spot for your area rug. Lay your rug pad down where you want your area rug to go. Lay your area rug on top of the rug pad. If possible, leave your rug pad and area rug in place for 24-48 hours to allow all creases to relax before trimming.
Once the creases have relaxed, use fabric scissors to vertically trim the rug pad to fit the length of your area rug. Horizontally trim the rug pad to fit the width of your area rug. Vacuum the rug to remove any air bubbles caused by trimming the rug pad. Replace your furniture and enjoy your new area rug! By following these steps, you will have a perfectly fitting rug pad that provides the ideal level of support and protection for your area rug.
At WRGHome, we strive to provide our customers with the best possible quality and value by sourcing our products from various vendors. Due to this, there may be slight variations of up to 5% in the published dimensions of your rug. Please be aware that this is common across the industry.
If you have any questions or concerns about the dimensions of your rug, please don't hesitate to contact us at support@wrghome.com. Our customer support team will be more than happy to assist you with any queries you may have.
Yes, please do not worry. It is normal for new rugs to shed, and this does not indicate a defect. Depending on the weave type of your area rug and where it is placed, shedding may continue for the lifetime of the rug. However, here are some tips to help reduce shedding: Vacuum your rug lightly and regularly, going with the grain of the pile and not against it.
Avoid using a heavy beater bar or setting the vacuum to the lowest height closest to the ground. Use a rug pad to provide additional protection for your rug. If possible, place the rug in a low-traffic area. By following these tips, you can help minimize shedding and prolong the life of your WRGHome rug. Payment
WRGHome promotional codes are applicable only to WRGHome products and cannot be used for rug cleaners, clearance items, warranties, sample sale items, or door busters.
Please check the terms and conditions of the promotional code for any further restrictions that may apply.
At WRGHome, we typically do not allow the use of multiple promotional codes per order, unless otherwise specified in the terms and conditions of the promotion. Please refer to the specific promotion's terms and conditions for more information on any restrictions or exceptions.
No, unfortunately we are only able to accept one form of payment per order. We apologize for any inconvenience this may cause!
We apologize for any confusion regarding our return policy at WRGHome. Please note that there is a return fee associated with all returns, which is indicated when you initiate the return on our "Easy Returns" portal. The return fee can vary depending on the item being returned, and there is a fee associated with each returned item. This fee is deducted from your total refund amount.
If you believe that the refund amount you received is incorrect, please do not hesitate to contact our Customer Support team via email or chat. Our team will be more than happy to assist you in resolving any issues related to your return and refund.
We accept all major credit cards, as well as PayPal (US customers only), Apple Pay (US customers only), and Affirm (US customers only) at WRGHome. Please note that currently, we are unable to accept PayPal, Apple Pay, and Affirm for our Canadian customers. We would like to inform you that we can only accept one form of payment per order.
Also, refunds are always issued to the original form of payment, and we are unable to refund the payment to a different form of payment for any reason. If you have any queries related to your Affirm payment on a WRGHome purchase, please contact Affirm directly through their website.
At WRGHome, we prioritize the security of our checkout processes. Therefore, all orders are charged at the time of order placement.
However, if you wish to cancel your order before tracking information is applied, please contact our Customer Support team at 800.982.7210 from Monday to Friday between 9am-11pm, and Saturday to Sunday between 9am-6pm EST. If your request is outside of these hours, you may email our team at support@wrghome.com, and we will do our best to assist you.
To apply a promotional code, please ensure that you enter it on the cart page before proceeding to checkout at WRGHome. In case you forget to add a promotional code, please email our Customer Support team at support@wrghome.com within 30 days of delivery, and we will be glad to assist you. We would like to inform you that we are unable to accept expired promo codes or adjust orders beyond 30 days of delivery.
If you have any queries related to your Affirm payment on a WRGHome purchase, please contact Affirm directly through their website.
For any other inquiries related to your order that are not related to payment, please contact our Customer Support team at support@wrghome.com. Our team will be more than happy to assist you with any questions or concerns you may have about your order.
At WRGHome, all customers will be charged sales tax at the time of purchase, as required by law. The exact tax amount will be calculated and displayed at checkout after you enter your ship-to address. This ensures that you are aware of the total cost of your order, including any applicable taxes, before you confirm your purchase.
Currently, at WRGHome, we do not sell gift cards, but we hope to offer this option to our customers in the future. Please check our FAQ page for any updates regarding gift cards in the future. We apologize for any inconvenience this may cause and appreciate your understanding.
Here are some general tips to help you care for your area rug: Vacuum regularly, but do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully. Use the lowest available setting when vacuuming to prevent fibers from being pulled out of the rug backing. Snip any sprouts that appear on the surface of the rug at level, rather than pulling the fiber out. If you own a natural fiber rug, be sure to vacuum the area underneath the rug periodically.
Clean spills immediately using a clean white cloth, but avoid rubbing as this may push the stain deeper into the rug. Rotate your rug regularly to promote even wear of the rug surface. Avoid exposing your rug to continuous direct sunlight, as this can cause colors to fade over time. For deep cleaning, it is recommended that you seek professional assistance. To see more detailed rug care guides based on rug type, please click HERE!
It's great to see that you're taking care of your area rug and looking for ways to protect it from pet stains. However, please note that using any cleaning techniques other than professional rug cleaning may void the warranty on your rug. It's always best to check with the manufacturer's instructions for specific cleaning guidelines and seek professional cleaning services when in doubt.
At WRGHome, we understand that receiving a new area rug with creases and bunching can be frustrating. However, please note that these are normal and will flatten within 2-3 weeks as you begin to use your new rug. To help flatten your rug, we suggest the following tips: Back Rolling: Roll the rug out, then roll it back up with the backside facing up. Leave it rolled up in reverse for a day or two until it flattens out. Heavy Objects: Place a piece of heavy furniture or object on affected areas for a day or two, or until the rug flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk during dry sunny conditions. Allow the rug to be positioned for optimal sunlight for up to 2 hours or more if needed to give the rug time to absorb the sun's heat. Blow Dryer: If a large concrete patch with optimal sunlight is not available, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting to avoid melting the backing. Please note that the above tips are just suggestions, and we always recommend seeking professional help for rug cleaning and maintenance.
Here are some tips to prevent and minimize furniture indentations on your area rug from WRGHome: Furniture Coasters: Using furniture coasters is a cost-effective way to prevent dents in your rug caused by furniture. Moving Furniture: Regularly moving or rotating your furniture will also help prevent damage and dents. Even just moving furniture a few inches to the side can help.
Steam Cleaning: If your rug already has indentations, steam cleaning the fibers can rejuvenate your rug and lift the imprints while giving it an extra shine. However, this may not be suitable for all rug types. Combing: You can try using a comb or edge of a coin to loosen the fibers and make them stand up. After loosening, vacuum the entire rug to remove any debris.
To reset your password on Worldruggallery.com, go to the "Account" link on the top right corner and choose "Login". On the login screen, click on the "forgot your password" option. Then, enter your email address associated with your account. You will receive a temporary password in your email, which you can use to log in and update your password.
If you would like to know more about the privacy policy of WRGHome, you can find it on our Privacy Policy page. However, if you have additional questions or require further information, please feel free to contact us at support@wrghome.com.
Note that it may take up to 10 business days for your request to be fully processed and for all marketing communications to stop.
Additionally, please note that you may still receive transactional emails related to your orders or account even if you have unsubscribed from marketing emails. If you continue to receive marketing communications after the 10-day period, please contact our customer support team at support@wrghome.com for further assistance.
While it's not required to create an account to shop at WRGHome, we highly recommend it. By creating an account, you can easily view the status of your current and past orders, save your favorite items to a wishlist, and receive promotional emails about upcoming sales and new product launches. To create an account, simply click on the "Account" link at the top right corner of the WRGHome website, then select "Register" and fill out the required information.
Of course! We’re here to help M-F from 9 am to 11 pm EST and Sat-Sun from 9 am to 6 pm EST. Here’s how to get in touch: Chat us: live chat (Note: Your chat will create an email if sent during off hours or if all support representatives are busy helping other customer)
Email us: support@wrghome.com
We're so happy to hear about your interest in collaborating with us! Please email support@wrghome.com directly and if our team thinks it's a great fit too they will be sure to reach out.
To get in touch with WRGHome regarding press inquiries, please send an email to support@wrghome.com. They are happy to assist and eager to hear from you.
WRGHome does offer a loyalty program called "Give $20, Get $20," which can be accessed on the WRGHome website. This program is only available to new customers on purchases over $100, and both the advocate and the referred friend must make a qualifying purchase of at least $100.
This promotion is only valid for WRGHome brand items, and does not include warranties or clearance items.
At the moment, we do not have a Trade Program available. However, we are working towards offering one in the future. If you are eligible for tax exemption, please feel free to contact our Customer Support team at support@wrghome.com with your resale certificate, and they will be glad to assist you.
WRGHome is an e-commerce company and currently does not have any physical retail locations. Free shipping is available for orders to the contiguous United States and Canada to make shopping more convenient and enjoyable for our customers.
